FAQ

Gifting Season is here! Not to worry – we'll upgrade your shipping, free of charge, to ensure you get your gifts on time. Orders placed by the following dates and shipped to the countries and locations listed below will be delivered on or before Friday, December 22, 2023. Items must be in stock and available to ship on or before the order-cutoff date. Backorders are not guaranteed. Exclusions may apply. Orders placed after the specified dates and times below cannot be guaranteed for holiday arrival. Please note: International orders may be subject to additional fees, duties, and taxes upon delivery. Standard Shipping Canada & United Kingdom Order by Monday, December 18 1PM EST Australia & New Zealand Order by Sunday, December 17 1PM EST Caribbean Order by Monday, December 11 1PM EST APO/FPO/DPO Addresses & US Territories Order by Friday, December 8 1PM EST Asia, Europe & Middle East Order by Monday, December 4 1PM EST Africa, Central America & South America Order by Monday, November 27 1PM EST Express Shipping *Australia & New Zealand Order by Sunday, December 17 1PM EST *All Countries Order by Monday, December 18 1PM EST *Delivery address must be able to accept DHL Express. Due to current restrictions by our shipping partners, we are temporarily unable to deliver to Ukraine. We are closely monitoring the situation and will resume delivery when possible. For more information on charges, postal carriers and estimated delivery times for orders, select your country/region from the menu below. Some specialty and/or oversized items may require an additional handling surcharge. Free standard shipping applies on US, Canada, and Australia orders of $50 or more and free express shipping on Mexico orders of $50 or more for a limited time. Does not apply to Furniture Delivery, duties, taxes, previously placed orders, and/or any orders shipping outside of the US, Canada, Australia, or Mexico. Please note that the order amount at checkout excludes duties, taxes, and carrier brokerage fees. These will be assessed upon delivery by the postal carrier and must be paid by the order recipient. For orders shipping to Canada, with regard to import fees, we offer two options: import fees due upon delivery and import fees prepaid. By selecting import fees due upon delivery, you are responsible for paying all duties, taxes and carrier brokerage fees assessed upon delivery, all of which are nonrefundable. By selecting import fees prepaid, the total billed at checkout will have an Import Fee, which includes all taxes, duties, and related administrative expenses to send the goods to your “ship to” location. You will not have to pay anything additional upon delivery, and these import fees are refundable.

Holiday Shipping Information Gifting Season is here! Not to worry – we'll upgrade your shipping on non-furniture items, free of charge, to ensure you get your gifts on time. Items must be in stock and available to ship on or before the order-cutoff date. Backorders are not guaranteed. Orders placed after the specified dates and times below cannot be guaranteed for holiday arrival. Ensure your order arrives by December 7, 2023 in time for Hanukkah! US STANDARD SHIPPING 48 States: Order by 1PM EST Wed, Nov. 22 US EXPRESS SHIPPING 48 States: Order by 1PM EST Mon, Dec. 4 US OVERNIGHT SHIPPING 48 States: Order by 1PM EST Tues, Dec. 5 Ensure your order arrives by December 22, 2023 in time for Christmas! US STANDARD SHIPPING 48 States: Order by 11:59PM PST Tues, Dec. 19 US EXPRESS SHIPPING 48 States: Order by 9AM EST Thurs, Dec. 21 Furniture Holiday Delivery In-stock Furniture Delivery Items Order by Monday, November 27, 11:59PM PST Furniture orders placed after November 27, 11:59PM PST cannot be guaranteed for holiday arrival. Furniture orders containing more than one Furniture Delivery item will be shipped and delivered together. For custom and backordered furniture times, please refer to the expected ship date to determine ordering deadlines.

We're happy to offer our customers an extended return and exchange window for the holiday season. Orders placed between October 1 and December 31 will be eligible for return or exchange through January 31. Items purchased after this period will qualify for our standard 30-day policy. Please note: All existing policies, exceptions, and exclusions apply for the holiday extension. See below for more details. For merchandise returned within 30 days of the purchase date will be refunded to the original form of payment at the original selling price. If returned after 30 days, a merchandise credit will be issued at the original selling price. For online orders, return windows will be determined by the delivery date of items shipped to the recipient. We'll gladly accept unworn, unwashed, and unaltered merchandise for return or exchange. All tags must be attached and items must be returned in original packaging. Defective items may still be accepted. Furniture Delivery items, which must be shipped back to our warehouse. Returns made without an original sales receipt qualify for an exchange at the current selling price. Item(s) exchanged must be of equal or greater value. A one-time price adjustment will be granted on full-price purchases *only* if an original sales receipt is presented within 14 days of purchase. Final Sale Policy: Sale items purchased at an additional sale-on-sale discount and marked "Final Sale" cannot be returned or exchanged. We are unable to accept returns at our pop-up-shop locations. Please note the exceptions listed below: Specialty Items Furniture & Select Décor Furniture Delivery items in a saleable condition may be returned or exchanged within 30 days of the delivery date. Furniture Delivery items must be shipped back via our delivery service and cannot be returned to a store. Select upholstery is subject to a restocking fee if returned, plus applicable taxes. The fee will be deducted from the refund once the return is processed. For details about the restocking fee for a specific item, please visit the product page.

We're happy to offer our customers an extended return and exchange window for the holiday season. Orders placed between October 1 and December 31 will be eligible for return or exchange through January 31. Items purchased after this period will qualify for our standard 30-day policy. Please note: All existing policies, exceptions, and exclusions apply for the holiday extension. See below for more details. Furniture and other oversized items are only eligible for shipment to addresses within the contiguous US, and may be returned within 30 days of the date of delivery. For merchandise returned within 30 days of the purchase date, a refund will be issued to the original form of payment at the original selling price. If returned after 30 days, a merchandise credit will be issued at the original selling price. For online orders, return windows will be determined by the delivery date of items shipped to the recipient. We'll gladly accept unworn, unwashed, and unaltered merchandise for return or exchange. Defective items may still be accepted. Furniture Delivery items must be shipped back to our warehouse and cannot be returned to a store. Merchandise purchased at independent department stores must be returned to the location where it was purchased. Returns made without an original sales receipt qualify for an exchange at the current selling price. Item(s) exchanged must be of equal or greater value. A one-time price adjustment will be granted on full-price purchases only if an original sales receipt is presented within 14 days of purchase. Final Sale Policy: Sale items purchased at an additional sale-on-sale discount and marked "Final Sale" cannot be returned or exchanged. We are unable to accept returns at our pop-up-shop locations. Please note the exceptions listed below. Specialty Items Furniture & Select Décor Unlimited Furniture Delivery items in saleable condition may be returned or exchanged within 30 days of the delivery date. Furniture Delivery items must be shipped back via our delivery service and cannot be returned to a store. Select upholstery is subject to a restocking fee if returned, plus applicable taxes. The fee will be deducted from the refund once the return is processed. For details about the restocking fee for a specific item, please visit the product page. Refund Process Most returns will process in approximately 2–3 weeks, depending on your method of return. Additional processing delays may occur. You will receive an email when your return has been processed (be sure to check your spam folder). A refund will then be credited back to your original method of payment, and will post approximately two days after the processing date. It may take up to two billing cycles for the credit to appear on your monthly credit card statement. All alstelledecor.com orders will be refunded in the original currency and method of payment used at the time of purchase, and converted at the exchange rate selected by your issuing bank at the time of refund. In the absence of the original method of payment, a store credit will be issued in the currency in which the original purchase was made. Gift card purchases will be refunded in the form of another gift card, and will be mailed to your billing address. If the billing address is outside of the US, an e–gift card will be issued via email. You may also be eligible to receive a refund of duty and taxes from your local customs office if your item is shipped back to the US or returned in a US store. Refunds for merchandise purchased more than a year ago that are not accompanied by a packing list will be refunded at their current selling price.