FAQ

Holiday Shipping Information

Gifting Season is here! Not to worry – we'll upgrade your shipping on non-furniture items, free of charge, to ensure you get your gifts on time. Items must be in stock and available to ship on or before the order-cutoff date. Backorders are not guaranteed. Orders placed after the specified dates and times below cannot be guaranteed for holiday arrival.

Ensure your order arrives by December 7, 2023 in time for Hanukkah!

US STANDARD SHIPPING 48 States: Order by 1PM EST Wed, Nov. 22 US EXPRESS SHIPPING 48 States: Order by 1PM EST Mon, Dec. 4 US OVERNIGHT SHIPPING 48 States: Order by 1PM EST Tues, Dec. 5

Ensure your order arrives by December 22, 2023 in time for Christmas!

US STANDARD SHIPPING 48 States: Order by 11:59PM PST Tues, Dec. 19 US EXPRESS SHIPPING 48 States: Order by 9AM EST Thurs, Dec. 21

Furniture Holiday Delivery

In-stock Furniture Delivery Items Order by Monday, November 27, 11:59PM PST Furniture orders placed after November 27, 11:59PM PST cannot be guaranteed for holiday arrival. Furniture orders containing more than one Furniture Delivery item will be shipped and delivered together. For custom and backordered furniture times, please refer to the expected ship date to determine ordering deadlines.

Gifting Season is here! Not to worry – we'll upgrade your shipping, free of charge, to ensure you get your gifts on time. Orders placed by the following dates and shipped to the countries and locations listed below will be delivered on or before Friday, December 22, 2023. Items must be in stock and available to ship on or before the order-cutoff date. Backorders are not guaranteed. Exclusions may apply. Orders placed after the specified dates and times below cannot be guaranteed for holiday arrival. Please note: International orders may be subject to additional fees, duties, and taxes upon delivery. Standard Shipping Canada & United Kingdom Order by Monday, December 18 1PM EST Australia & New Zealand Order by Sunday, December 17 1PM EST Caribbean Order by Monday, December 11 1PM EST APO/FPO/DPO Addresses & US Territories Order by Friday, December 8 1PM EST Asia, Europe & Middle East Order by Monday, December 4 1PM EST Africa, Central America & South America Order by Monday, November 27 1PM EST Express Shipping *Australia & New Zealand Order by Sunday, December 17 1PM EST *All Countries Order by Monday, December 18 1PM EST *Delivery address must be able to accept DHL Express.

Due to current restrictions by our shipping partners, we are temporarily unable to deliver to Ukraine. We are closely monitoring the situation and will resume delivery when possible.

For more information on charges, postal carriers and estimated delivery times for orders, select your country/region from the menu below. Some specialty and/or oversized items may require an additional handling surcharge.

Free standard shipping applies on US, Canada, and Australia orders of $50 or more and free express shipping on Mexico orders of $50 or more for a limited time. Does not apply to Furniture Delivery, duties, taxes, previously placed orders, and/or any orders shipping outside of the US, Canada, Australia, or Mexico.

Please note that the order amount at checkout excludes duties, taxes, and carrier brokerage fees. These will be assessed upon delivery by the postal carrier and must be paid by the order recipient.

For orders shipping to Canada, with regard to import fees, we offer two options: import fees due upon delivery and import fees prepaid. By selecting import fees due upon delivery, you are responsible for paying all duties, taxes and carrier brokerage fees assessed upon delivery, all of which are nonrefundable. By selecting import fees prepaid, the total billed at checkout will have an Import Fee, which includes all taxes, duties, and related administrative expenses to send the goods to your “ship to” location. You will not have to pay anything additional upon delivery, and these import fees are refundable.