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FAQ
Frequently asked questions
Shipping Policy
Return Policy
Holiday Shipping Information
Gifting Season is here! Not to worry – we'll upgrade your shipping on non-furniture items, free of charge, to ensure you get your gifts on time. Items must be in stock and available to ship on or before the order-cutoff date. Backorders are not guaranteed.
Orders placed after the specified dates and times below cannot be guaranteed for holiday arrival.
Ensure your order arrives by December 7, 2023 in time for Hanukkah!
US STANDARD SHIPPING
48 States: Order by 1PM EST
Wed, Nov. 22
US EXPRESS SHIPPING
48 States: Order by 1PM EST
Mon, Dec. 4
US OVERNIGHT SHIPPING
48 States: Order by 1PM EST
Tues, Dec. 5
Ensure your order arrives by December 22, 2023 in time for Christmas!
US STANDARD SHIPPING
48 States: Order by 11:59PM PST
Tues, Dec. 19
US EXPRESS SHIPPING
48 States: Order by 9AM EST
Thurs, Dec. 21
Furniture Holiday Delivery
In-stock Furniture Delivery Items
Order by Monday, November 27, 11:59PM PST
Furniture orders placed after November 27, 11:59PM PST cannot be guaranteed for holiday arrival. Furniture orders containing more than one Furniture Delivery item will be shipped and delivered together. For custom and backordered furniture times, please refer to the expected ship date to determine ordering deadlines.
Gifting Season is here! Not to worry – we'll upgrade your shipping, free of charge, to ensure you get your gifts on time. Orders placed by the following dates and shipped to the countries and locations listed below will be delivered on or before Friday, December 22, 2023. Items must be in stock and available to ship on or before the order-cutoff date. Backorders are not guaranteed. Exclusions may apply.
Orders placed after the specified dates and times below cannot be guaranteed for holiday arrival.
Please note: International orders may be subject to additional fees, duties, and taxes upon delivery.
Standard Shipping
Canada & United Kingdom
Order by Monday, December 18
1PM EST
Australia & New Zealand
Order by Sunday, December 17
1PM EST
Caribbean
Order by Monday, December 11
1PM EST
APO/FPO/DPO Addresses & US Territories
Order by Friday, December 8
1PM EST
Asia, Europe & Middle East
Order by Monday, December 4
1PM EST
Africa, Central America & South America
Order by Monday, November 27
1PM EST
Express Shipping
*Australia & New Zealand
Order by Sunday, December 17
1PM EST
*All Countries
Order by Monday, December 18
1PM EST
*Delivery address must be able to accept DHL Express.
Due to current restrictions by our shipping partners, we are temporarily unable to deliver to Ukraine. We are closely monitoring the situation and will resume delivery when possible.
For more information on charges, postal carriers and estimated delivery times for orders, select your country/region from the menu below. Some specialty and/or oversized items may require an additional handling surcharge.
Free standard shipping applies on US, Canada, and Australia orders of $50 or more and free express shipping on Mexico orders of $50 or more for a limited time. Does not apply to Furniture Delivery, duties, taxes, previously placed orders, and/or any orders shipping outside of the US, Canada, Australia, or Mexico.
Please note that the order amount at checkout excludes duties, taxes, and carrier brokerage fees. These will be assessed upon delivery by the postal carrier and must be paid by the order recipient.
For orders shipping to Canada, with regard to import fees, we offer two options: import fees due upon delivery and import fees prepaid. By selecting import fees due upon delivery, you are responsible for paying all duties, taxes and carrier brokerage fees assessed upon delivery, all of which are nonrefundable. By selecting import fees prepaid, the total billed at checkout will have an Import Fee, which includes all taxes, duties, and related administrative expenses to send the goods to your “ship to” location. You will not have to pay anything additional upon delivery, and these import fees are refundable.
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